|PANDORA Architecture PROJECT
|The focus on the emotional status of the crises manager is given by PANDORA because the knowledge of human behaviour, in all phases of emergency management, is critical in the development of effective emergency policies, plans and training programs. For many years, business continuity planners worked under a simple assumption: When a disaster strikes, people will follow plans and procedures. Psychologists and other behavioural scientists have found that this idea fails to consider the often-surprising behaviour of people during emergencies. Considering that in a crisis, people will be part of the problem or part of the solution, the recent benchmarking study conducted by Continuity Insights Magazine and KPMG, revealed that 35% of respondents indicated that the "weakest link" in crises management was "people risks." Traditional business continuity plans do not adequately take to into account the many forces of human behaviour, especially when scenarios include extreme fear, harmful behaviours and survival responses. Planners often wrongly assumed that the organization’s emergency plans will be automatically accepted, understood and acted upon by all. The principles of human psychology inform us that the behaviour of individuals and groups is shaped more by numerous intangible factors than by official or executive demand.
PANDORA environment, will take in full account the behavioural status of crises managers and react to it, will equally foresee different levels of abstraction so to make possible its use in different kinds of crisis. The environment will be not totally automated but will be populated by several actors, among which a simulation director and some extras participating to de-structured simulations with third parties.
It will be possible also to carry out training contemporary to many crisis managers of different sector: for instance, it will be possible to train a crisis manager of the energy sector simulating the fall of an high tension line and train a crisis manager of the transport sector in case the energy provision is interrupted.
The main innovative aspects of the project are reported below, divided in two main categories:
- Innovation in training management, that includes: